Customer Service Advisor - Milton Park

Milton Park, Abingdon, Oxfordshire

Permanent

Reference: BSR1405


Salary: £16,000 - £18,500


Customer Service Advisor required to join leading product care company on Milton Park, Oxfordshire, as part of their friendly team.

 As a Customer Service Advisor you will be required to:  

  • Deal with all telephone communication from consumers
  • Provide an excellent customer service experience 
  • Provide consumers with an update on existing claims and record notes accordingly 
  • Be able to raise new leads Ensure that all calls audits meet the minimum score of 85% 
  • Ensure that all calls are answered within our agreed service levels  
  • Process web claim forms within 5 working days 
  • Take ownership and responsibility of calls to reduce manager call backs 
  • Perform other duties as assigned by the Team Manager 


To be considered for the Customer Service Advisor role you will need to: 

  • Have previous telesales and customer service experience
  • Possess excellent communication skills
  • Possess good attention to detail and accuracy when entering information onto internal computer systems
  • Be capable to work on own initiative and to work as part of a team
  • Be proficient in Microsoft Office applications – Word, Excel, PowerPoint, Outlook  

Bluestream Recruitment is an equal opportunities employer who operates as an Employment Agency for permanent recruitment and as an Employment Business for temporary recruitment.