Customer Service Administrator

Milton Park, Didcot

Permanent

Reference: BSR1450


Salary: £20-21,000


Excellent opportunity to join friendly company as a Customer Service Administrator as part of their busy team.

As Customer Service Administrator you will be required to:

  • Make formal assessments on customer`s requests to decide if they are covered under the policy terms and conditions
  • Raising Purchase Orders
  • Updating consumers on all actions taking
  • Liaise with manufacturers and retailers
  • Update weekly reports to track where you are against SLA
  • Telephones to be answered within set SLA
  • Emails to responded to within set SLA
  • Handle complaints in the correct manner as set by the underwriters
  • Adherence to the business Service Level Agreement targets
  • Perform other duties as assigned

To be considered for the Customer Service Administrator you will need to:

  • Have good office organisational and administrative skills
  • Have excellent communication and customer service skills
  • Be able to work on own initiative and ability to prioritise
  • Proficient in Microsoft Office applications – Word, Excel, PowerPoint, Outlook
  • Ideally have previous insurance or warranty experience

Bluestream Recruitment is an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and as an Employment Business for temporary recruitment.